Refund policy

1. The agreement
The agreement consists of these sales conditions, information provided in the ordering solution, and any separately agreed terms. In the event of any discrepancy between the information, what has been specifically agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The parties
The seller is Edge Kayak AS, and is hereinafter referred to as the seller.
The buyer is the consumer who places the order and is hereinafter referred to as the buyer.

3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller did not inform about before the purchase.

4. Conclusion of the agreement
The agreement is binding for both parties when the buyer has sent their order to the seller.

However, the agreement is not binding if there has been a typographical or input error in the offer from the seller in the online store's ordering solution or in the buyer's order, and the other party realized or should have realized that such an error existed.

5. Payment
The seller can demand payment for alle Alnes Ocean kayaks from the time of purchase as it made to order. Products that are not made to order will be charged when it is sent from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller can reserve the purchase amount on the card when ordering. The card will be charged the same day the item is shipped.

When paying by invoice, the invoice is issued to the buyer upon shipment of the item. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.


6. Delivery
Delivery has taken place when the buyer, or his representative, has taken over the item.
If the desired product is not in stock, a production time of up to 7-8 weeks will have to be expected. The item must be delivered to the buyer unless otherwise specifically agreed between the parties.

7. Risk of the item
The risk of the item passes to the buyer when he, or the buyer's representative, has received the goods in accordance with point 6.

8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the item in accordance with the right of withdrawal act.

The buyer must notify the seller of the use of the right of withdrawal within 14 days from the deadline begins. The deadline includes all calendar days. If the deadline ends on a saturday, public holiday, or holiday, the deadline is extended to the nearest working day.

The right of withdrawal is considered complied with if the notice is sent before the expiry of the deadline. The buyer has the burden of proof that the right of withdrawal has been claimed, and the notice should therefore be in writing (withdrawal form, email, or letter).

The right of withdrawal begins to run:

For the purchase of individual items, the right of withdrawal will run from the day after the item(s) are received.
If a subscription is sold, or the agreement involves regular delivery of identical items, the deadline runs from the day after the first shipment is received.

If the purchase consists of several deliveries, the right of withdrawal will run from the day after the last delivery is received.

When using the right of withdrawal, the item must be returned to the seller without unnecessary delay and no later than 14 days from the notice of the use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item unless otherwise agreed or the seller has failed to inform that the buyer must cover the return costs. The seller cannot charge a fee for the buyer's use of the right of withdrawal.

The buyer can test or test the item in an appropriate manner to determine the item's nature, properties, and function without the right of withdrawal being lost. If testing or testing of the item goes beyond what is appropriate and necessary, the buyer may be liable for any reduced value of the item.

The seller is obliged to repay the purchase amount to the buyer without unnecessary delay, and no later than 14 days from the seller received notice of the buyer's decision to use the right of withdrawal. The seller has the right to withhold payment until he/she has received the goods from the buyer, or until the buyer has provided documentation that the goods have been sent back.

Tailor made deliveries has no right of withdrawal.

9. Delay and non-delivery - buyer's rights and deadline for reporting claims
If the seller does not deliver the item or delivers it too late according to the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer can, according to the rules in the consumer purchase act chapter 5, depending on the circumstances, withhold the purchase amount, demand fulfillment, terminate the agreement and/or demand compensation from the seller.
For claims of breach of contract, the message should be in writing for evidence reasons (e. G. , email).

- Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a significant inconvenience or cost to the seller that it is in significant disproportion to the buyer's interest in the seller fulfilling. If the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits unreasonably long to make the claim.

- Termination
If the seller does not deliver the item at the delivery time, the buyer must urge the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can terminate the purchase.

However, the buyer can terminate the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was crucial for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is crucial.

If the item is delivered after the additional deadline set by the consumer or after the delivery time that was crucial for the conclusion of the agreement, a claim for termination must be made within a reasonable time after the buyer became aware of the delivery.

- Compensation
the buyer can claim compensation for the loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defect in the item - buyer's rights and complaint deadline
if there is a defect in the item, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. From the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer can, according to the rules in the consumer purchase act chapter 6, depending on the circumstances, withhold the purchase amount, choose between correction and redelivery, demand a price reduction, terminate the agreement and/or demand compensation from the seller.

Complaints to the seller should be in writing.

- Correction or redelivery
the buyer can choose between demanding the defect corrected or delivery of a corresponding item. The seller can, however, oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. The seller basically has no right to make more than two remedial attempts for the same defect.

- Price reduction
the buyer can demand a suitable price reduction if the item is not corrected or redelivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in a defective and contractual condition. If special reasons suggest it, the price reduction can instead be set equal to the defect's significance for the buyer.

- Termination
If the item is not corrected or redelivered, the buyer can also terminate the purchase when the defect is not insignificant.

11. Seller's rights in the event of buyer's default
if the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller can, according to the rules in the consumer purchase act chapter 9, depending on the circumstances, withhold the item, demand fulfillment of the agreement, terminate the agreement and/or demand compensation from the buyer. The seller will also, depending on the circumstances, be able to demand interest on late payment, collection fee, and a reasonable fee for uncollected goods.
Fulfillment
the seller can maintain the purchase and demand that the buyer pay the purchase amount. If the item is not delivered, the seller loses his right if he waits unreasonably long to make the claim.

- Termination
The seller can terminate the agreement if there is a significant payment default or another significant default on the buyer's side. However, the seller cannot terminate if the entire purchase amount has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can terminate the purchase.

- Interest on late payment/collection fee
if the buyer does not pay the purchase amount according to the agreement, the seller can demand interest on the purchase amount according to the delayed payment interest act. In the event of non-payment, the claim, after prior notice, can be sent for collection. The buyer can then be held liable for a fee according to the collection act.

- Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee must at most cover the seller's actual expenses for delivering the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

12. Warranty
A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not limit the buyer's right to complain and claims for delay or defects according to points 9 and 10.